Frequently Asked Questions (FAQs)
Find quick answers to common questions about shopping at Prideinapparel.
Order & Shipping
Q: How long will it take to receive my order?
A: We process orders within 1-3 business days. Once shipped, standard domestic delivery takes 7-10 business days. Overall, expect your order in 8-13 business days.
Q: How much does shipping cost?
A: We offer a flat shipping rate of $6.99 for all US domestic orders.
Q: How can I track my order?
A: As soon as your order ships, we will send a confirmation email with a tracking number to the email address you provided at checkout.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery only if the item is defective, damaged, or if we sent the wrong item. Please review our full Return & Refund Policy for detailed instructions.
Q: Do I have to pay for return shipping?
A: If the return is due to our error (e.g., defective or incorrect item), Prideinapparel will cover the return shipping costs.
General Inquiries
Q: Where are you located?
A: Our business is officially registered as Candice Johns DD Corp, and our headquarters is located at 592 South 6th Street, Jesup, GA 31545..
Q: How can I contact customer service?
A: You can reach us at [email protected]. Our support hours are Support Time: Monday - Friday From 9:00 AM - 5:00 PM (UTC - 05:00)..